Early adopters are reporting lower than expected speeds, limited coverage, and trouble in switching between LTE and 5G. Some owners say their units don’t connect to 4G networks even after restart. Supposedly, in areas where 5G connectivity was not available the phone would remain out of any network coverage, including 4G signal.
Connection issues are reported on all three Korean carriers that offer the new generation service. Samsung tried to fix the problem by issuing a software update to the new devices on April 6 but it was unable to solve the network connectivity issues. The manufacturer has blamed the carriers for not optimizing their networks, but they deny any responsibility.
According to industry experts, the problem lies not in the carriers’ 5G stations but in the lack of network optimization. As with past network rollouts, we can expect some time to pass before the seamless integration of the new standard.